PEAK PERIOD SHIPPING NOTICE
Due to the high volume of activity during this busy period please allow up to 2-3 weeks for delivery of some products. Orders of 2 or more products may be split into multiple shipments due to stock being shipped from several locations. If there are any unexpected delays to our fulfillment network we will contact you via email with an update. (Last updated: Nov 2024)
Multiple items in one order may be split across multiple deliveries.
ORDERS
Once you have placed your order, you will receive an email to confirm your order has been received and your payment has been processed. If you do not receive a confirmation email to your inbox or junk folder within 24 hours of placing your order please contact hello@solemechanics.com.au.
When your order has been dispatched you will receive another email with your tracking number.
ESTIMATED SHIPPING TIME
| Shipping Rates | Standard Processing Time | Estimated Shipping Time | |
| Standard Shipping | $4.95 AUD on Orders Below $50 AUD | 1 to 3 business days | 7 to 10 business days |
| Standard Shipping | $9.95 AUD on Orders Between $50.01 - $99.99 AUD | 1 to 3 business days | 7 to 10 business days |
| *FREE Shipping | Free Shipping on Orders Over $100 AUD | 1 to 3 business days | 7 to 10 business days |
*Sole Mechanics [www.solemechanics.com.au] deliver to addresses within Australia and New Zealand only.
Please note the following:
- All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. Your order will be processed and dispatched by our team during these hours.
- Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 10-18 business days due to the high volume of orders.
- All prices on www.solemechanics.com.au are quoted and charged in Australian dollars (AUD) and are inclusive of Australian GST unless otherwise specified. Customers are charged the same total price at checkout regardless of their shipping location.
- GST refunds do not apply for online orders. Our policy complies with Australian and New Zealand GST legislation.
- The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
- To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient.
- If we are unable to supply the product/s in your order due to stock availability, the unavailable item/s will be automatically cancelled, and a refund processed. You will be notified of this via email.
- When you are ordering multiple items, keep in mind that they might arrive in separate shipments. If you have pre-ordered something along with other items, the pre-ordered product will come within the timeframe mentioned on the product page.